Privacy policy

PRIVACY POLICY
Last updated: October 5, 2026

CarNook Co. respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, place an order, subscribe to our emails, contact us, or otherwise interact with our store.
By using our website, you acknowledge the practices described in this Privacy Policy.

INFORMATION WE COLLECT
When you visit or use CarNook Co., we may collect personal information such as your name, billing address, shipping address, email address, phone number, payment information, order details, IP address, device information, browser information, and information about how you interact with our website.
We may also collect information you voluntarily provide when you contact us, subscribe to marketing emails, enter a promotion, submit a review, or communicate with customer support.
Payment information is generally processed securely by our payment providers. CarNook Co. does not directly store complete credit or debit card numbers.

HOW WE USE YOUR INFORMATION
We may use your personal information to process and fulfill orders, arrange shipping, provide order updates, process returns and refunds, communicate with you, provide customer support, prevent fraud, improve our website and services, personalize your shopping experience, and comply with legal obligations.
If you choose to receive marketing communications, we may also use your information to send you information about products, promotions, special offers, abandoned carts, and other CarNook Co. updates.
You may unsubscribe from marketing emails at any time by using the unsubscribe link provided in our emails.

SHOPIFY
Our store is hosted through Shopify. Shopify provides the e-commerce platform that allows us to sell our products and services.
Shopify may process information about you when you visit our store, make a purchase, or otherwise interact with Shopify-powered services.
Your information may be processed according to Shopify's own privacy practices in addition to this Privacy Policy.

AI-ASSISTED CUSTOMER SUPPORT

CarNook Co. may use Shopify Inbox and its AI-powered customer service assistant to provide automated responses to customer questions, product recommendations, order assistance, and general support.

When you interact with our chat service, Shopify may process your messages, information you voluntarily provide, and relevant customer or order information when available to deliver these services.

Chat conversations may be reviewed by authorized CarNook Co. staff to provide additional assistance, resolve customer concerns, and monitor service quality.

Please do not share payment card numbers, passwords, or other sensitive information through our chat service.

If you prefer assistance from a person, you may request human support or contact us through our website's Contact page.

For more information about Shopify's handling of personal information, please refer to Shopify's privacy practices and the other disclosures in this Privacy Policy.

Shopify may also process customer chat communications to generate automated responses and improve the quality of its AI-powered customer service over time.

SERVICE PROVIDERS
We may share personal information with trusted companies that help us operate our business.
These may include payment processors, shipping and fulfillment providers, suppliers, website hosting providers, analytics providers, email marketing providers such as Mailchimp, customer service providers, advertising platforms, fraud prevention services, and other technology providers.
These companies may receive information only as reasonably necessary to perform services for us or as otherwise permitted by law.

ORDER FULFILLMENT
Some CarNook Co. products may be fulfilled or shipped through third-party suppliers or fulfillment partners.
When necessary to complete your order, we may provide these partners with information such as your name, shipping address, phone number, and order details.
We only provide information reasonably necessary to process and deliver your purchase.

COOKIES AND TRACKING TECHNOLOGIES
Our website may use cookies, pixels, analytics tools, and similar technologies to operate the website, remember your preferences, understand how visitors use our store, measure advertising performance, improve our services, and provide relevant marketing.
You may be able to control or disable certain cookies through your browser or device settings. Disabling cookies may affect how some parts of our website function.

ADVERTISING AND ANALYTICS
We may work with advertising and analytics providers to understand website traffic, measure the effectiveness of advertising campaigns, and show advertisements that may be relevant to visitors.
These providers may use cookies, pixels, device identifiers, or similar technologies according to their own privacy policies.
Depending on where you live, you may have the right to opt out of certain forms of targeted advertising or the sharing of personal information for advertising purposes.

HOW WE SHARE PERSONAL INFORMATION
We do not sell personal information for money.
We may disclose personal information to service providers and business partners when necessary to operate our store, process payments, fulfill orders, provide marketing services, prevent fraud, comply with legal obligations, or protect the rights and safety of CarNook Co., our customers, or others.
We may also disclose information if required by law, court order, subpoena, governmental request, or another valid legal process.
If CarNook Co. is involved in a merger, acquisition, restructuring, financing, or sale of business assets, personal information may be transferred as part of that transaction.

DATA RETENTION
We retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, prevent fraud, comply with legal obligations, and enforce our agreements.
Retention periods may vary depending on the type of information and applicable legal requirements.

DATA SECURITY
We take reasonable administrative, technical, and organizational measures designed to protect personal information.
However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

YOUR PRIVACY RIGHTS
Depending on where you live, you may have certain rights regarding your personal information, including the right to request access to your information, request corrections, request deletion, obtain a copy of certain information, withdraw consent, or opt out of certain uses of your information.
To submit a privacy request, please contact CarNook Co. through our Contact page.
We may need to verify your identity before completing certain privacy requests.

EMAIL AND SMS MARKETING
If you subscribe to our marketing communications, we may send promotional emails or messages about CarNook Co. products, offers, and updates.
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in the email.
You may still receive non-promotional communications related to purchases, shipping, returns, account activity, or customer service.

CHILDREN'S PRIVACY
CarNook Co. is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13.
If you believe a child has provided personal information to us, please contact us so we can review the situation and take appropriate action.

INTERNATIONAL USERS
Our service providers and business partners may process information in countries other than the country in which you live.
Where required, we take reasonable steps to ensure personal information is handled in accordance with applicable privacy requirements.

THIRD-PARTY LINKS
Our website may contain links to websites or services operated by third parties.
CarNook Co. is not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before providing personal information.

CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically to reflect changes to our business, services, technology, or legal requirements.
When we make changes, we may update the "Last updated" date shown at the top of this policy.

CONTACT US
If you have questions about this Privacy Policy, how your information is handled, or would like to submit a privacy request, please contact us through the CarNook Co. Contact page.

CarNook Co.
Automotive • Gadgets • Accessories