Refund policy

RETURN & REFUND POLICY

At CarNook Co., we want you to be happy with your purchase. If something isnā€™t right, weā€™re here to help.

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30-DAY RETURN POLICY

You have 30 days from the date your order is delivered to request a return.

To be eligible for a return, your item must be:

  • Ā In the same condition in which you received it
  • Unused, undamaged
  • Its original packaging when applicable
  • You will also need proof of purchase or your order number.

Please contact us before sending any item back so we can provide the correct return instructions. Items returned without first requesting a return may not be accepted.

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DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order when it arrives.

If your item arrives damaged, defective, or you receive the wrong product, contact us as soon as possible and provide your order number and photos of the item.

If the issue is confirmed, we will work with you to provide an appropriate replacement or refund at no additional cost.

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RETURNS FOR CHANGE OF MIND

If you decide you no longer want an item, you may request a return within the 30-day return period.

Unless the product arrived damaged, defective, or incorrect, return shipping costs are the responsibility of the customer.

Original shipping charges, if applicable, are non-refundable.

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NON-RETURNABLE ITEMS

Certain items cannot be returned, including:

  • Gift cards
  • Items that have been used, damaged, or altered after delivery
  • Items returned without authorization
  • Products returned outside the 30-day return period

Please contact us if you have questions about whether your item is eligible for return.

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EXCHANGES

If you ordered the wrong size, color, model, or variation, contact us as soon as possible.

Depending on the status of your order, we may be able to help before it ships. Once an order has shipped, a return may be required before a replacement can be arranged.

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REFUNDS

Once we receive and inspect your approved return, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method.

Please allow approximately 5ā€“10 business days after the refund is processed for the funds to appear in your account. Processing times may vary depending on your bank or payment provider.

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ORDER CANCELLATIONS

If you need to cancel or change an order, contact us as soon as possible after placing it.

We cannot guarantee that an order can be canceled once it has entered processing or has already been shipped.

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LOST OR MISSING PACKAGES

If tracking shows your package as delivered but you cannot locate it, please check around your delivery location and with household members or neighbors first.

If you still cannot locate your package, contact us and we will help you review the situation.

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HOW TO REQUEST A RETURN

To request a return or refund, please contact us through the CarNook Co. Contact page and include:

  • Your name,
  • Ā Order number
  • Ā Reason for the return
  • Ā Photos if the item is damaged, defective, or incorrect.

Please do not return an item to the address on the package without contacting us first, as the correct return location may be different.

CONTACT US

If you have any questions regarding returns or refunds, please contact CarNook Co. through our websiteā€™s Contact page.

CarNook Co.

Automotive ā€¢ Gadgets ā€¢ Accessories